If the recipient is not at home

1. a) The first option of our driver will be to check if it can be left with someone close to you, be it a co-worker, at the reception or booth.
2. b) If we are not successful in any of the above options, our driver will try to contact you to resolve the situation. (If the address is a hospital or hotel, flordelotoboutiquefloral.com will have to adhere to the reception policies of said establishment).
3. c) In the event that none of the above is possible, a second delivery attempt will be made, we call this Rescheduling. As soon as your order goes to a status of Not Delivered, you will receive an email notification informing you and asking you to choose one of the available times to schedule the second delivery attempt for your order. You can access this screen from the notification we send you, from your order history or the Help Track My Order area. Remember, you have 48 hours to reschedule your order, select the option that suits you best.
4. d) In the event that it cannot be delivered again, from the second delivery attempt, a shipping cost is handled as appropriate in the delivery area.

On special dates like February 14 and May 10, the Order Not Delivered email may arrive after 8:00 PM or the next day.

In some special cases we will be forced to generate an extra charge to reschedule the shipment.

delivery times

We deliver every day of the week from 9 am to 8 pm.

In order to efficiently manage our routes and deliveries, we work with blocks of open hours, these blocks may vary depending on the shipping location and delivery is guaranteed on time and in the selected schedule.

Special Hours

If you need your arrangement at a specific time, we have deliveries during special hours with a range of one hour for an extra cost, this special request is only available in certain areas, to check availability you can do so by selecting the area of ​​your delivery.

What are the hours in...

Our delivery hours are from 9 am to 8 pm Monday to Saturday and from 9 am to 2 pm on Sundays

Prevention measures against COVID-19

Over the past few days, we have been learning about the spread of the novel coronavirus (COVID-19) and the impact it can have on our community, including customers, associates, suppliers, and our families. Respecting the trust you place in us to send flowers and gifts to the most important people in your life, we are taking the following necessary measures to ensure the safety and integrity of all:

• We supplied face masks and disinfectant solutions to all our delivery people so that they can be used before and after each delivery.
• We reinforce the cleaning and disinfection protocols of all our work areas.
• We train all our collaborators on precautionary hygiene measures and correct hand washing.

We maintain our commitment to offer you the best shopping experience, which is why our website and physical store will continue to operate during normal hours.

We will continue to monitor the situation closely and do everything in our power to safeguard the health and well-being of our clients, collaborators and our families.

To which places can you deliver?

We deliver to homes, offices, industrial parks, schools, hospitals, hotels, shopping malls, and restaurants. To make delivery possible, it is very important that you provide us with all the information that is requested when filling out the recipient's information when you are placing your order and that you include exact delivery references.

For reasons unrelated to Flor de loto boutique floral, in some cases we have to adhere to the reception policies of the delivery establishment, where for safety or hygiene reasons we are only allowed to enter until the reception or booth, please check with the establishment of the policies of said locality.

What if they can't deliver?

If delivery to that place is not possible, don't worry, your order can be rescheduled within the next 48 hours to a new address, but keep in mind that each time it is shipped it will be necessary to pay the corresponding shipping.

Shipments to Hospitals

For reasons of internal policies, most hospitals do not accept flower deliveries, so we suggest you send an arrangement of stuffed animals, which are available depending on the delivery area.

In case you want to send an arrangement to a hospital, we require the following information and you can add it in the references within your address:

Full name of the hospital

Full address of the hospital

Full name of recipient

Room and area where the person who receives is located

Recipient's position (in case you work there)

When you get to the shipping information and payment methods section when placing an order, you must enter the shipping address.

Use the field to enter the address directly in the fields of street, number, neighborhood and postal code.

Our delivery person will be based on the information registered in the fields of street, number, neighborhood, postal code and references entered in the previous step.

Make sure you put the correct and complete information, in order to guarantee delivery.