Notice of Privacy

NOTICE OF PRIVACY

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and other applicable provisions of current Mexican legislation on Data Protection, FLOR DE LOTO BOUTIQUE FLORAL makes available to the USER of the website www.flordelotoboutiquefloral.com and/or its services, this PRIVACY NOTICE regarding the treatment of PERSONAL DATA.

After reading the PRIVACY NOTICE, if the USER continues to use the services of the WEBSITE, they will be expressly and voluntarily accepting the processing of their PERSONAL DATA. If the USER disagrees with the PRIVACY NOTICE, they must exit the WEBSITE.

I. DEFINITIONS

PRIVACY NOTICE: this document.

COMPANY: FLOWER OF LOTUS FLORAL BOUTIQUE

COOKIES: Text files that are automatically downloaded and stored on the hard drive of the USER's computer equipment when browsing the WEBSITE and that allow the Internet server to remember some information about the USER, including their preferences for viewing the pages on that server, name and password.

PERSONAL DATA: identification data of the USER, as well as those that the USER enters voluntarily when required by the WEBSITE.

LAW: the Federal Law on Protection of Personal Data Held by Private Parties.

WEBSITE: www.flordelotoboutiquefloral.com

USER: identifiable natural person who accesses the WEBSITE and communicates their personal data through it or through the available services.

WEB BEACONS: Images inserted in the WEBSITE that can be used to monitor the behavior of the USER, such as storing information about the USER's IP address, the interaction time on the WEBSITE and the type of browser used, among others.

II. IDENTITY AND ADDRESS OF FLOR DE LOTUS FLORAL BOUTIQUE

FLOWER OF LOTUS FLORAL BOUTIQUE , with address at Ruta de la independencia 401, Col. Independencia, Toluca Edo. Mex. CP 50070 is responsible for the treatment of the PERSONAL DATA of the USER from the moment in which the latter voluntarily communicates them.

III. CONTACT

Address: Ruta de la independencia 401, Col. Independencia, Toluca Edo. Mex. ZIP 50070

Email: contacto@flordelotoboutiquefloral.com

Telephone: (729) 230 50 78

IV. PURPOSE OF COLLECTING AND USING PERSONAL DATA

The PERSONAL DATA requested and collected through the WEBSITE will be used for the following necessary purposes of the service requested by the USER:

  • Purchase and delivery of products and services We use your personal data to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Communicating with you We use your personal data to communicate with you in relation to the Flor de Loto Boutique floral Services through different channels (for example, by phone, email, WhatsApp and SMS).
  • Fraud and Credit Risk Prevention We use personal data to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risks.
     Verify your identity.
  • Advertising We use your personal data to display interest-based advertisements for features, products and services that may be of interest to you. We do not use personally identifiable data to display interest-based ads.
  • Marketing We use your personal data to send you emails or other communications about features, products and services that may be of interest to you. You can modify or cancel the subscription to the promotional email system at any time.

Additionally, the PERSONAL DATA of the USER will be used to provide better service in terms of supply, quality, changes, comply with obligations contracted with clients or suppliers and in general inform about the products and services of FLOR DE LOTO BOUTIQUE FLORAL.

In the event that the USER does not want the PERSONAL DATA to be processed for additional purposes, they must request the limitation of their use via CONTACT email.

V. METHOD OF COLLECTING PERSONAL DATA

For the purposes indicated in point IV of this PRIVACY NOTICE, PERSONAL DATA may be collected when:

  1. The USER provides them directly;
  2. The USER visits the WEBSITE, or uses the online services contained therein; and
  3. Information is obtained through other sources that are permitted by LAW.

The PERSONAL DATA collected directly, in accordance with numeral 1, may be, among others:

  • Name or nickname
  • Contact information: email, phone, cell phone number
  • Identification number or valid identification document
  • bank account details
  • Information and means of payment

The PERSONAL DATA collected in accordance with numeral 2 may be:

  • Information from the devices or computers from which the user accesses the site and other automatically captured data (such as the type or version of the browser and connection data)
  • Internet IP address that the user uses when connecting to the services of the site
     Transactional information and movements within the site (purchases, payments, returns, claims, billing, tax data)
  • Certain information about the activity of users and visitors within our website and apps. For example, the URL from which they come, pages they visit within the site, searches performed, among other information.
  • Information about the location or geolocation of the user

The PERSONAL DATA collected in accordance with numeral 3, such as telephone or work directories, may be:

  • Information collected for purposes of fraud prevention and compliance with information regimes.
  • Data used for identity validation, obtained from reliable and secure sources.

SAW. LIMITATION OF PERSONAL DATA

The USER can limit promotional or advertising messages if they do not wish to receive them. To do this, the USER must send an email to flordelotoboutiquefloral@gmail.com.mx specifying the type of messages they do not wish to receive.

VII. ARCH RIGHTS

The USER has the right to access, rectify and cancel the PERSONAL DATA, as well as to oppose the treatment of the same or, revoke the consent that for this purpose has been granted in accordance with the provisions of the introductory part of the PRIVACY NOTICE.

The USER can make his request by sending an email to contacto@flordelotoboutiquefloral.com or in writing to the following address: Ruta de la independencia 401, Col. Independencia, Toluca Edo. Mex. CP 50070. The request must specify the ARCO right (access, rectify, cancel or oppose) required.

VIII. TRANSFER OF PERSONAL DATA

FLOR DE LOTO BOUTIQUE FLORAL, undertakes not to transfer your information to third parties, except for the exceptions provided for in article 37 of the LAW and, where appropriate, to carry out the aforementioned transfers respecting the conditions specified therein.

Article 37.- National or international data transfers may be carried out without the consent of the owner when any of the following cases occurs:

  1. When the transfer is provided for in a Law or Treaty to which Mexico is a party;
  2. When the transfer is necessary for prevention or medical diagnosis, the provision of healthcare, medical treatment or the management of healthcare services;

III. When the transfer is made to holding companies, subsidiaries or affiliates under the common control of the person in charge, or to a parent company or to any company of the same group as the person in charge that operates under the same processes and internal policies;

  1. When the transfer is necessary by virtue of a contract entered into or to be entered into in the interest of the owner, by the person in charge and a third party;
  2. When the transfer is necessary or legally required to safeguard a public interest, or for the procurement or administration of justice;
  3. When the transfer is necessary for the recognition, exercise or defense of a right in a judicial process, and

VII. When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the person in charge and the owner.

If the USER does not express opposition to the transfer of PERSONAL DATA, it will be understood that he has given his consent for it. The USER can express opposition through the mail: contact @flordelotoboutiquefloral.com

IX. UPDATE AND MODIFICATION OF THE PRIVACY NOTICE

FLOR DE LOTO BOUTIQUE FLORAL, reserves the right to make modifications or updates to the PRIVACY NOTICE at any time, to attend to new legislation, internal policies or new requirements for the provision or offering of services or products.

The updates will be available to the USER through this PRIVACY NOTICE or via email to the last one provided directly on the WEBSITE.

X. COOKIES AND WEB BEACONS

We inform you that the WEBSITE uses COOKIES and WEB BEACONS to obtain USER information such as:

  • Browser type and operating system.
  • The Internet pages previously visited by the USER.
  • The links that the USER follows.
  • The IP address.
  • among other related

These cookies and other technologies can be disabled. To find out how to do it, the user can write to the following email address: flordelotoboutiquefloral@gmail.com

XI. SECURITY SYSTEM OR PROTECTION OF PERSONAL DATA

The WEBSITE is protected by a secure server under the Secure Socket Layer (SSL) protocol, in such a way that the data sent will be transmitted encrypted to ensure its protection. To verify that you are in a protected environment make sure that an “S” appears in the navigation bar. The protection of the data sent through the WEBSITE is not 100% guaranteed, so FLOR DE LOTO BOUTIQUE FLORAL undertakes to do everything possible to safeguard the information.

XII. COMPLAINT FOR IMPROPER USE OF PERSONAL DATA

If the USER considers that his right to protection of PERSONAL DATA has been injured by any conduct or presumes that in the processing of PERSONAL DATA there is a violation of the provisions set forth in the LAW, the USER may file the corresponding complaint or complaint with the IFAI.

For more information please visit www.ifai.org.mx

Telephone service

If you require personalized attention, we also have our customer service center from Monday to Friday from 10:00 AM to 05:00 PM and from Saturday to Sunday from 10:00 AM to 02:00 PM. Saturday May 9 and Sunday May 10 from 10:00 AM to 06:00 PM.

STATE OF MEXICO: +52 (729) 230 50 78